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HUMAN RESOURCES- How AI and ML are transforming companies by disrupting organisational HR- B-AIM PIC

Digital disruption transforming companies and markets will continue unabated in the decade of the 2020s. People managers of companies have been witnessing an unprecedented rise in Artificial Intelligence (AI) and Machine Learning (ML) solutions that are transforming the way organisations function. Not only are these solutions saving time and cutting costs, they are empowering people managers by providing them with predictive and real-time data analytics to facilitate critical and time-bound decisions.

The impact of AI/ML is such that it can change almost every aspect of the way HR functions. It includes not only manpower forecasting, candidate search & shortlisting, recruitment, onboarding, employee management, compensation and benefits management, rewards and recognition but also the most critical aspect of training.

This is just a partial mention of the HR functions which are now routinely becoming completely dependent on solutions powered by AI & ML. Several HR teams now commonly use pre- employment assessment tools to check the organizational fit of candidates. Such tools also help in reducing bias, enhancing accuracy and facilitate HR teams achieving their diversity hiring goals. Some of the key changes that AI and ML have brought to the fore are enlisted here.

Minimizing timelines in routine work and eliminating repetitive tasks HR tasks related to routine servicing and employee assistance are an important part of the service offering of the department. Frequently, these tasks involve high levels of repetitive work and are very time consuming due to the documentation requirements involved. Making such processes user-friendly goes a long way in creating better working experiences for employees. Many digital-savvy companies are already using AI-enabled platform solutions to automate these functions, saving precious time and enabling quality employee experiences. Enabling data-driven planning The increasing use of predictive analytics for HR, tasks help in forecasting manpower demand enabling HR teams to modify their recruitment targets in real-time as per situational requirements. Large organisations with complex manpower needs involving multiple project- based hiring requirements have to spend large amounts of time and resources for routine administrative tasks that accompany the hiring process. Platform and cloud solutions with AI and ML are able to take on these routine and repetitive tasks freeing up HR bandwidth to focus on more qualitative and strategic matters necessary for the organisation. Automating training and development

This can enable HR teams to map and plan training requirements and automate the process of training to a significant extent. In fact, when coupled with online Learning Management Systems (LMS), the entire training needs of the organisation can be automated. This includes scheduling, assessments as well as monitoring of impact on performance enhancement. AI-powered online LMS systems can transcend limitations of geographies and time zones, minimizing requirements for candidate and trainer travel. Since this model of training substantially reduces the workload of the HR functionaries and simultaneously enhances cost and man-hour efficiency, it is no surprise that AI-enabled training solutions are fast becoming a choice for companies the world over. Enabling better employee experiences Companies that value employees have now started focusing on creating better ‘Employee Experience’. AI and ML-powered platforms can enable companies to create compelling, high- quality internal HR programs that facilitate services for employees, from the time of onboarding to the time of transition or retirement. Natural Language Processing or NLP is an ML feature used in solutions providing conversational AI transactions making them seem human, natural and intuitive. These solutions are capable of handling numerous transactions in almost real-time with intelligent in-built alert systems, in case red-flagging of a transaction is required. The interface with the employee is usually a Chatbot which can provide information to employees, share information to others on behalf of the employee and allow for applications and form fills in a user-friendly way. The few examples shared above are in no way indicative of the range of tasks and services that can be fulfilled, the applicability of such solutions are numerous. Assisting in performance reviews Employee performance analysis is another HR function that has been significantly impacted by these emerging technologies. Performance analysis solutions powered by AI and ML empower HR and functional managers make data-based decisions so that key performance indicators of employees are highlighted at individual and group levels. Going far beyond individual performance insights, it can also showcase team, section and business unit performances enabling senior management decision making. Across the world, companies of every sector have steadily begun taking advantage of the benefits offered by AI and ML platforms with the objectives of cutting operational costs, reducing manpower time on repetitive, continuous tasks and to empower HR and senior management take data-based decisions. The rapidly increasing global demand for customized AI and ML solutions for large and small organizations, is perhaps the strongest sign that HR as an organisational function has been well and truly disrupted.

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