top of page



  • Whenever the product is launched successfully, a feedback team will approach the target area and will collect the feedback of the people using it and their experience of the people who benefitted with the tool.

  • Based on the feedback team will update the product if any changes need to be made.

  • For something so fundamentally important to a company’s success, product development is notoriously tricky to manage.

  • In part, that’s because  activities require companies to juggle so many dimensions.

  • They must balance new features and innovative technologies against cost, risk, and time to market.

  • They must consider how well they are meeting the needs of customers with varying requirements. And they must understand how new products will fit into their existing portfolio, and how they stack up against competitor offerings.

  • Companies also must ensure they are making the right use of limited resources, allocating people, time, and money to the projects that will best meet their short- and long-term strategic goals.

  • Financial metrics tracked are directly tied to what investors care about when investing in a lending company.

  • Here are a few metrics to measure the health of a lending portfolio:

  1. Net Present Value (NPV) / account — are you generating enough revenue on a per account basis?  

  2. Customer Acquisition Cost (CAC) — are you acquiring customers at a low enough cost? 

  3. Operating Profit — are you profitable?  

  4. Total balances outstanding — do you have a large lending portfolio

  5. Net Yield — is capital invested generating enough returns?  

  6. Net Adjusted Charge Offs (NACO) — are credit losses within expectations?

  7. Projected months of capital available — do you have enough capital to survive?  

  8. Monthly growth — are you growing fast enough? Analyze metrics to evaluate product performance:

  • Decompose the organizations strategy into measurable outcomes.  

  • Divide measurable outcomes into specific outcomes for each product team in the organization.

  • Determine features that each product team can build to achieve their teams target outcomes.

bottom of page